Client Services Manager

Client Services Manager

SPAR is a global leader in delivering innovative consumer solutions for top-tier CPG brands and Fortune 100 retailers. We are expanding our Customer Service Team and invite you to consider joining SPAR to grow your career in a dynamic, fast-paced environment. As a Client Services Manager, you will play a critical role in managing client relationships, delivering exceptional service, and driving program success.

Things to Consider:

• Required to be in the Charlotte, NC office
  • Must live within a reasonable commute distance
• Occasional travel may be required.

What We Offer:

• Competitive salary
• Comprehensive benefits package (Medical, Dental, Vision, Life Insurance, etc.)
• 401(k) with Roth options
• Generous paid time off
• Career development and training opportunities
• Tuition reimbursement

Key Responsibilities:

• Build and maintain strong client relationships through regular communication.
• Manage day-to-day client programs and ensure their success from start to finish.
• Create program instructions and training materials, leveraging industry best practices.
• Collaborate with Field Management to ensure a clear understanding of program objectives.
• Monitor field-level execution and proactively resolve issues to optimize performance.
• Provide clients with status updates and address any concerns during project execution.
• Develop post-program recaps and ensure client deliverables are met on time.
• Ensure all client invoices are accurately processed and submitted to finance.
• Coordinate with distribution teams on shipments, mailings, and inventory management.

Qualifications:

• Associate degree in a relevant field or equivalent experience.
• 1–5 years of experience in project management, client services, or retail management.
• 3–5 years of experience in customer-facing roles.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Proven leadership experience in a managerial role.
• Excellent communication and interpersonal skills, with the ability to anticipate client needs.
• Strong analytical thinking and problem-solving abilities.
• Exceptional organizational and time management skills.
• Familiarity with customer service programs and databases, or quick adaptability to new systems.
• Creative, innovative thinking and solutions-driven mindset.
• Ability to lift up to 50 lbs., bend and stoop continuously, and stand for extended periods.
• Multilingual capabilities are a plus.

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies.  We offer end-to-end services to ensure our client's product is available and presented most compellingly.  We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.