Client Services Manager – Chesapeake, VA

Client Services Manager – Chesapeake, VA

SPAR Group – A Global Leader in Retail & Consumer Solutions

SPAR Group is seeking a Client Services Manager to join our on-site team in Chesapeake, VA. In this role, you’ll be the primary point of contact for high-profile clients, overseeing program delivery, building strong relationships, and ensuring operational excellence.

We’re looking for someone who thrives in fast-paced, client-focused environments, has strong project management skills, and can translate client needs into actionable results. If you have leadership experience and a passion for delivering outstanding service, we want you on our team!

What You’ll Get

• Competitive Pay – based on experience
• Benefits – Medical, Dental, Vision, Life Insurance
• 401(k) with Roth Option
• Generous Paid Time Off
• Career Development & Training
• Tuition Reimbursement
• Location: On-site in Chesapeake, VA

Things to consider:

• Periodic travel as needed

What You’ll Do

• Build and maintain strong client relationships through proactive communication
• Act as the day-to-day program lead for client accounts
• Develop program instructions, training materials, and execution plans
• Partner with Field Management to ensure objectives are met
• Monitor project performance, identify improvements, and resolve issues
• Provide regular client updates and post-program performance reports
• Oversee client invoicing accuracy and timely submission
• Coordinate shipments, mailings, and inventory with Distribution teams

What You’ll Bring

• Associate degree or equivalent experience (Bachelor’s preferred)
• 1–5 years in project, client services, or retail management
• 3–5 years in customer-facing roles with leadership experience
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Strong communication, organizational, and problem-solving skills
• Experience with CRMs or client service platforms a plus
• Bilingual skills (especially Spanish) are a plus

About SPAR Group

SPAR Group is a global leader in retail merchandising, marketing, and consumer goods solutions, representing top CPG brands and Fortune 100 retailers in over 10 countries. We’re committed to innovation, excellence, and creating value for our clients—and our people.

Apply Today and take the next step in your career with SPAR Group!

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies.  We offer end-to-end services to ensure our client's product is available and presented most compellingly.  We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.