Client Growth Manager

Client Growth Manager

About SPAR

SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers across 10 countries. As we continue to grow, we’re expanding our Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you!

 Why SPAR?

• Work Environment: In-office position based in Charlotte, NC
• Competitive Pay: We recognize and reward your expertise
• Robust Benefits: Medical, Dental, Vision, Life Insurance & more
• Retirement Options: 401(k) and Roth plans to help you plan ahead
• Generous PTO: Maintain work-life balance with paid vacation and personal time
• Career Growth: Ongoing learning and development opportunities
• Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect

JOB DUTIES & RESPONSIBILTIES

• Oversee all aspects of client programs, ensuring seamless execution from initiation to completion, and consistently achieving or exceeding defined success metrics.
• Utilize defined processes to proactively track, identify, and bring to surface any challenges that may impact client KPIs and SLAs.
• Participate in the development of comprehensive business reviews— ensuring alignment on objectives, performance, and opportunities for growth.
• Participate in revenue growth initiatives with existing clients by identifying opportunities for expansion within current and new retail channels.
• Participate in delivering SPARview demonstrations, and leading impactful presentations to newly onboarded clients.

• Develop comprehensive program instructions and training materials that incorporate industry best practices, ensuring clarity and effectiveness for all stakeholders.
• Partner closely with Client Success and Field Management Teams to align program objectives, clarify expectations, and drive unified execution across teams.
• Deliver timely, transparent status updates to clients, addressing concerns promptly and maintaining trust throughout project execution.
• Prepare detailed post-program recaps, ensuring all client deliverables are completed accurately and on schedule.
• Monitor field-level performance rigorously using Rep and Issue Tracking systems, identifying and resolving issues swiftly to maximize program outcomes and client satisfaction.
• Manage weekly over-the-cap (OTC) files to ensure accurate billing and rep payments.
• Prepare, process, and submit client invoices to the finance team, maintaining accuracy and compliance with company standards.
• Coordinate effectively with distribution teams to manage shipments, mailings, and inventory, ensuring operational efficiency and timely delivery.
• Participate in program time studies as needed.
• Travel required up to 10%

EDUCATION: This position requires minimum education of an associate’s degree*

*Equivalent Experience may be substituted if an asterisk is present.

EXPERIENCE: This position requires a minimum of 2 years’ experience in project management, client services, or retail management.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.  The work environment for this position is Distribution Center or Field Setting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of the job.   Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.  Seeing, hearing, walking, standing, lifting up to 50 lbs., bending, speaking, sitting, learning, reading, concentrating, thinking, communicating and working. 

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER: SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition, to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.